Conversational AI in governance: Redefining citizen experiences

The IMD World Digital Competitiveness study revealed that Singapore was ranked fourth in the world and first in Asia for digital competitiveness in government practices, business models, and society. Although the government has made tremendous progress in its digital transformation journey, some crucial areas, such as the adoption of Conversational AI (CAI), still haven’t reached […] The post Conversational AI in governance: Redefining citizen experiences appeared first on e27.