Will AI replace humans in customer service?

Will Stephen Hawking’s forecast that “AI will result in the extinction of humanity” come true? Consider Asia, where artificial intelligence is driving the e-commerce sector. 40 per cent of online shoppers use chatbots to acquire products and services, while 51 per cent of consumers are open to making purchases from them. By 2025, 95 per […] The post Will AI replace humans in customer service? appeared first on e27.