5 customer experience (CX) trends to consider in 2022

Enhancing customer experience (CX) is a mission-critical mandate for modern businesses, especially since COVID-19 drove a huge spike in digital interactions. According to Adobe, 77 per cent of Asia Pacific (APAC) businesses experienced a surge in new customers through digital channels over the past 18 months. This demand for digital interactions continues to accelerate across […] The post 5 customer experience (CX) trends to consider in 2022 appeared first on e27.