The Big Leap: Bringing retention best practices across SEA

It’s been proven again and again: customer retention, not acquisition, is what drives growth. Moreover, it can be up to 25 times more expensive to acquire a new customer than it is to keep an old one. Customer retention is so important that it is the single growth metric that moves all three crucial touchpoints […] The post The Big Leap: Bringing retention best practices across SEA appeared first on e27.