To Voice AI or not – The changing face of customer experience

Today’s consumers have evolved over the last few years; they have higher expectations, look for more meaningful conversations with brands, and seek instant gratification. In fact, meeting customer demands on their preferred channels and at their preferred times is now considered the bare minimum by them. Instead, they look for the ‘X-factor’ in their interactions […] The post To Voice AI or not – The changing face of customer experience appeared first on e27.