Customer service agents are feeling burned out, how can we help them?

Everything we have come to know, love and expect from great customer service is being severely tested by the Great Resignation. We’ve seen employees from all over the world rethink their personal and professional priorities as the pandemic continues, ultimately seeking alternative career opportunities in the process. This rings particularly true for frontline and mid-level […] The post Customer service agents are feeling burned out, how can we help them? appeared first on e27.