Transformation tenet: The digital customer experience is key to “stickiness”

It is safe to say that COVID-19 caught the world off guard. We, as a society and a nation, were not ready for a world characterised by lockdowns and social distancing. And in cases, neither was business – so, we scrambled. According to the latest Agents of Transformation research from AppDynamics, 88 per cent of […] The post Transformation tenet: The digital customer experience is key to “stickiness” appeared first on e27.