6 ways sentiment analysis is changing the e-commerce experience

Where will you focus your brand if you have the hindsight that 75 per cent of consumers around the world desire more human interaction and that 65 per cent of US consumers believe a positive CX is more authentic than advertising? E-commerce has come of age but, one thing that is going to tilt the […] The post 6 ways sentiment analysis is changing the e-commerce experience appeared first on e27.