Nine in 10 households ‘satisfied' with power retailers

Uploaded By:  Paul Howell Submitted By:  Staff Reporter Case Study:  No Almost half of 1.4m households switched to buying electricity from retailers. At least nine in 10 household accounts are satisfied with services provided by power retailers, with 97% stating that they are satisfied before they signed up or renewed their contracts and 91% being satisfied after, according to the latest consumer satisfaction survey by the Energy Market Authority (EMA). read more