M1 chatbot upskills to handle subscriptions

Submitted By:  Danielle Isaac Case Study:  No Staff that previously handled customer service will be upskilled. M1’s chatbot Mindy can now help users register or drop the subscriptions for the telco’s value-added services (VAS) like data passport, roaming subscription, pay-per-use roaming, and data roaming cap. As a result, customer service officers will be upskilled to perform higher value-added queries that require complex decision-making, said M1 customer service director Stamford Low. read more