(August 17 07:27) Sbr.com.sg
Submitted By:
Danielle Isaac
Case Study:
No
Staff that previously handled customer service will be upskilled.
M1’s chatbot Mindy can now help users register or drop the subscriptions for the telco’s value-added services (VAS) like data passport, roaming subscription, pay-per-use roaming, and data roaming cap.
As a result, customer service officers will be upskilled to perform higher value-added queries that require complex decision-making, said M1 customer service director Stamford Low.
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