4 systems of intelligence to underpin your CX strategy

Customer experience can give you a headache but it’s also a great inspiration for business. With Reddit influencers, Elon Musk’s tweets, and today’s ‘cancel culture’, customer experience is something companies can’t ignore but need to find new ways to optimise and enhance it. For this reason, SMBs and enterprises seek to adopt customer experience technologies […] The post 4 systems of intelligence to underpin your CX strategy appeared first on e27.