Consumer satisfaction with Qoo10, Lazada falls on the lower end: Study

Despite booming sales accelerated by COVID-19, e-commerce players have taken growth for granted at the expense of consumer experience, according to new research. Within Singapore, over a third of consumers (39 per cent) said they are less than satisfied with their digital commerce experience, citing delivery costs, product prices, and delivery time as their top […] The post Consumer satisfaction with Qoo10, Lazada falls on the lower end: Study appeared first on e27.