How do you optimise the customer experience during a festive rush?

With the growth of e-commerce, customers are becoming used to higher standards of service, thus it is critical for businesses to optimise the customer experience to stay ahead of their rivals The festive season is usually the most hectic time of year for businesses. This is when they feel the heat of increased expectations, and […] The post How do you optimise the customer experience during a festive rush? appeared first on e27.